SideMickGet early access
Coming soon to the Shopify App Store

AI live chat that answers from your Shopify store.

SideMick answers customer questions about orders, delivery, returns and products, using your store’s own data and the answers you approve. When it can’t help, it passes the chat to you.

Free plan available. Paid plans include a 14-day free trial.

MickReplies instantly
Mick said: Hi, I’m Mick. Ask me anything about the shop, delivery or your order.
You said: Where’s my order? It’s #1042
Mick said: Found it. Order #1042 (2 items) left us yesterday with Royal Mail Tracked 48 and is due on Thursday 12 November.
Order #1042 · DispatchedArriving Thu 12 Nov
You said: Can I send the vase back if it doesn’t suit the room?
Mick said: Yes. Unused items can be returned within 30 days of delivery. I can send you the returns link now.
From: Refund policy
Powered by SideMick
Demo store. Logged-in customers are matched to their orders. Guests give their order number and the email on the order.
What Mick answers

The questions your customers ask every day.

Mick is the chat agent SideMick adds to your store. He answers from your store data and your knowledge base, and hands over when he isn’t sure.

Orders and tracking

Order status, what’s in the order, the tracking link and the expected delivery date, read from Shopify when the customer asks.

Products and stock

Sizes, materials, prices and whether something is in stock, taken from your product catalogue.

Your policies

Returns, refunds, delivery and terms, from the policies you already have in Shopify. Every answer names the page it came from.

Answers you add

Add a web page, a PDF or a question and answer of your own. You decide what Mick knows and can change it at any time.

Handoff to a person

When Mick can’t help, he asks the customer for an email address and sends the whole conversation to your support inbox.

Careful with customer data

Guests confirm an order with its number and email address. Replies never show a full address or payment details.

Suggested answers

See the questions Mick can’t answer yet.

SideMick groups the questions it couldn’t answer well, counts how often each one is asked, and drafts an answer from your existing content. You approve it, edit it or dismiss it.

  • Grouped by meaning. “Do you deliver on Saturdays?” and “Is there weekend delivery?” count as one question.
  • Listed once a question is asked three times, with the number of times it came up.
  • Nothing goes live until you approve it. Mick uses the answer from then on.
  • Included on every plan, including Free.
SideMick dashboard

Suggested answers

24 unanswered asks this week

Do you deliver on Saturdays?

Asked 14 times this week
We don’t deliver on Saturdays. Orders placed before 2pm Monday to Thursday are dispatched the same day.
Drafted from your Shipping policy

Is the Alder table solid oak?

Asked 6 times this week
Yes. The Alder dining table is solid European oak with a hard-wax oil finish.
Drafted from the Alder Dining Table product page

Can I order fabric samples?

Asked 4 times this week
No draft. Write the answer once and Mick will use it from now on.
Nothing on your site answers this yet
Widget settings

Make the widget fit your store.

Change the agent’s name, avatar, colour, font and position. Try some of the settings here. The text colour switches between white and dark so the widget stays readable whatever colour you pick.

Avatar

In the app you can also upload your own logo or photo.

Colour
#1769D4

Text on the colour switches between white and dark so it stays readable.

Position
MickReplies instantly
Hi, I’m Mick. Ask me anything about the shop, delivery or your order.
Do you ship to Ireland?
Yes. Delivery to Ireland takes 3 to 5 working days and costs £9.95.
From: Shipping policy
Powered by SideMick
How it works

Three steps from install to live chat.

  1. Install SideMick

    Add the app from the Shopify App Store and approve read access to your orders, products, policies and pages.

  2. SideMick reads your store

    It builds a knowledge base from your policies, pages and product catalogue, and updates it when they change. Add anything else you want Mick to know.

  3. Turn on the widget

    Switch on the SideMick app embed in your theme editor. There’s no code to paste, and you can test the chat before customers see it.

Pricing

Plans priced by AI conversations a month.

Prices are in US dollars and billed through Shopify. Paid plans start with a 14-day free trial.

Free

For trying SideMick. Optional pay as you go after 10, up to $15 a month.

$0a month

10 AI conversations a month

No card needed

  • Answers from your orders, products, policies and pages
  • Order lookup and tracking
  • Suggested answers
  • Email handoff
  • “Powered by SideMick” shown on the widget

Starter

For stores that get a few questions a day.

$29a month

250 AI conversations a month

14-day free trial

  • Everything in Free
  • Hide “Powered by SideMick”
  • Reporting

Growth

For busier stores.

$89a month

1,000 AI conversations a month

14-day free trial

  • Everything in Starter
  • Lower price per extra conversation

Pro

For high-volume stores.

$249a month

3,000 AI conversations a month

14-day free trial

  • Everything in Growth
  • Priority support

What counts as a conversation

One chat session with at least one AI reply. It closes after 24 hours with no messages. Chats handled only by a person aren’t counted.

If you go over

Extra conversations cost $0.12 on Starter and $0.10 on Growth and Pro, up to a monthly cap you set. On Free you can turn on pay as you go at $0.15 each, up to $15 a month. You won’t be charged above the cap.

More detail

Compare the plans or read the pricing questions on the support page.

SideMick is coming to the Shopify App Store.

Leave your email and we’ll tell you when it’s ready to install. Questions before then? Email hello@sidemick.com.